ZORO PROPERTY SERVICES HOLDINGS LLC TERMS OF SERVICE 

Welcome to Zoro Property Services ("Zoro," "we," "us," or "our"). By signing up for our trash valet subscription services, you ("Client" or "You") agree to the following terms and conditions.

1. SERVICE DESCRIPTION Zoro Property Services provides a "Trash Valet" service. This includes moving waste and recycling bins from your designated storage location to the curbside for collection and returning them to your storage location after collection. We are not a waste hauler; we do not transport trash off your property.

2. ACCESS AND OBSTRUCTIONS To provide service, our team requires a safe, clear, and illuminated path of travel to your bins.

  • Gate Codes: If your property requires a gate code, you must provide it during sign-up. If you change your code, you must notify us immediately.

  • No Physical Keys: We do not accept, carry, or store physical keys for any property. If your gate or access point requires a physical key, you must provide an onsite storage solution (such as a coded lockbox) and provide us with the access code.

  • Obstructions: You must ensure the pathway to the bins is free of obstacles. Examples of obstructions include, but are not limited to: parked vehicles blocking the path, piled construction materials, landscaping debris, children’s toys, or furniture.

  • Result of Obstruction: If we arrive at your property and cannot safely access or move the bins due to an obstruction, missing lockbox code, or locked gate, we will mark the service as "Attempted - Completed" for that scheduled visit. You will not receive a refund for that visit, as our team expended time and resources to travel to your location.

3. SAFETY AND RIGHT TO REFUSE SERVICE The safety of our team is our highest priority. We reserve the right to refuse service immediately if a team member identifies a "Clear and Present Danger" on your property.

  • Dangerous Conditions: This includes, but is not limited to: active construction zones, chemical spills, exposed wiring, aggressive individuals on the premises, or unsecured firearms.

  • Animals: If a dog or other animal is loose in your yard or driveway and demonstrates behavior our team deems unsafe, we will not enter the property.

  • Unsanitary Conditions: We reserve the right to refuse service if the bins or the immediate area are covered in excessive pet waste, hazardous materials, or medical waste.

  • Outcome: In any of these events, service will be skipped for the safety of our staff, and no refund will be issued for that week.

4. WEATHER AND PROPERTY CONDITIONS

  • Snow and Ice: You are responsible for maintaining a reasonably safe walking surface. If your driveway or walkway is covered in sheet ice, deep snow, or is otherwise slippery, our team will not attempt to move heavy bins across it.

  • Skipped Service: If weather conditions make the service dangerous to perform, we will notify you that service is skipped for that week.

5. LIMITATION OF LIABILITY AND INDEMNIFICATION

  • Bin Damage: We are not responsible for normal wear and tear on trash bins (e.g., broken wheels, loose lids) that occurs during standard movement.

  • Property Damage: We are not responsible for minor marks or scuffs on driveways caused by the normal rolling of heavy trash bins.

  • Personal Property: You are responsible for securing all personal property. We are not liable for any unsecured items (e.g., packages, bicycles, tools) reported missing or damaged in the service area.

  • Injury on Property: You agree to maintain your property in a safe condition for our invitees. You agree to indemnify and hold harmless Zoro Property Services and its employees against any claims, damages, or injuries arising from dangerous conditions on your property (e.g., slip-and-fall accidents due to untreated ice, trips over hidden obstacles, or injuries caused by your pets).

6. BILLING, PAYMENT, AND LATE FEES

  • Payment Methods: Zoro Property Services operates on a strict subscription basis. We require a valid credit card, debit card, or ACH bank information to be kept securely on file. We do not accept cash, personal checks, or money orders.

  • Billing Schedule: All recurring subscription payments are processed on the 1st day of each month.

    • Note: If you sign up in the middle of a month, your first payment will be processed immediately (pro-rated for the remainder of that month), and your regular full billing cycle will begin on the 1st of the following month.

  • Automatic Billing: Your payment method on file will be automatically charged on the 1st of the month for that month's service.

  • Declined Payments: If a payment is declined or returned for any reason, we will attempt to contact you immediately via email and phone to update your payment information.

  • Late Fees & Suspension (The "10-Day Rule"):

    • Grace Period: You have ten (10) days from the 1st of the month to resolve a failed payment. Service will continue during this grace period.

    • Late Fee: If the balance remains unpaid after 10 days (by the 11th), a $25.00 Late Fee will be automatically added to your outstanding balance.

    • Service Suspension: If payment is not resolved by the 10th day, service will be immediately discontinued.

  • Outstanding Balance: Suspension of service does not remove your obligation to pay. You remain liable for the original monthly bill plus the $25.00 late fee. Service will not resume until the total outstanding balance is paid in full.

Cancellation: You may cancel your service at any time. Cancellations must be received 48 hours before the 1st of the month to avoid being charged for the upcoming billing cycle.