PRIVACY POLICY

Zoro Property Services respects your privacy. This policy explains how we collect, use, and protect your personal information in connection with our trash valet subscription services.

1. INFORMATION WE COLLECT We collect information necessary to provide our service and process payments, including:

  • Contact Info: Name, email address, and phone number.

  • Service Location: Home address and specific bin storage instructions.

  • Access Data: Gate codes, lockbox codes, or alarm codes required to enter the property. Note: We do not collect or store physical keys.

  • Payment Data: Credit card, debit card, or ACH banking information. This data is processed and stored securely via our third-party payment processor; we do not store full credit card numbers on our local servers.

2. HOW WE USE YOUR INFORMATION

  • To Provide Service: Your address and access codes are shared strictly with the Zoro operational team assigned to your specific route.

  • To Communicate: We use your email and phone number to send:

    • Service confirmations and route updates.

    • Notifications regarding skipped service due to weather or safety issues.

    • Billing alerts, including invoices, declined payment notifications, and late fee warnings.

  • Internal Records: For tax, accounting, and legal compliance.

3. DATA SECURITY

  • Access Codes: We treat gate and lockbox codes as highly sensitive data. They are stored securely and are only accessible to authorized personnel for the purpose of completing your service.

  • No Selling of Data: We do not sell, trade, or rent your personal identification information to others.

4. THIRD-PARTY SHARING We may share data with trusted third-party partners who assist us in operating our business, provided they agree to keep this information confidential. These include:

  • Website Hosting: (e.g., Squarespace)

  • Payment Processing: (e.g., Stripe/Square) to securely maintain your "Card on File."

  • Route Optimization: (e.g., Google Maps/Workspace) for driver navigation.

5. CONTACT US If you have questions about this policy or need to update your personal information, please contact us at:

  • Email: tyler@zoropropertyservices.com

Phone: (502) 208-6041